Returns & Exchanges
Due to the custom nature of our DTF transfers, we only accept returns or provide replacements for items with manufacturing defects or printing errors. Please inspect your custom sheets upon arrival and contact us within 14 days if there are any issues with your order.
Document the Issue
Take clear, high-resolution photos of the defective transfers and the original packaging to help our team assess the printing or material error.
Submit a Request
Email our support team with your order number and the attached photos to initiate a review of your custom DTF project.
Wait for Approval
Our quality control department will review your claim within 48 hours to confirm if the defect qualifies for a free reprint or a store credit.
Receive Replacement
Once approved, we will prioritize your replacement order and ship your corrected custom transfers at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing